Refund policy

Earship.co 100-Day Money-Back Guarantee

At Earship.co, we want you to be thrilled with your earplug purchase! If you’re not completely satisfied, our 100-day money-back guarantee offers flexible options to ensure a stress-free experience, compliant with international consumer protection laws.

Your Options

1. Keep the Item & Get a Partial Refund

  • Prefer to avoid the hassle of returning? You can keep your earplugs and receive a 50% refund of the purchase price (excluding shipping and promotional discounts).

  • To request, contact us within 100 days of delivery at support@earship.co. We’ll process your refund within 7 business days of approval.

2. Return for a Refund

  • You may return your earplugs within 100 days of delivery for a refund of the purchase price, minus a $19.95 restocking fee, original shipping fees, and return shipping fees (unless exempted by law—see Regional Rights below).

  • Items must be returned in their original, unopened, and unused condition due to hygiene regulations.

  • To initiate a return, email support@earship.co for a Return Merchandise Authorization (RMA) number and instructions. We’ll process your refund within 7 business days of receiving and inspecting the item.

Regional Consumer Rights

We comply with local consumer protection laws, which may provide additional rights:

  • EU & UK Customers: * 14-Day Cooling-Off Period: You have a legal right to return your order within 14 days of delivery for any reason, with no restocking fee applied. We provide a prepaid return shipping label, and refunds (including standard original shipping costs) are processed within 14 days of receiving the return. Note: Due to hygiene regulations (EU Directive 2011/83/EU and UK Consumer Rights Act 2015), this right of withdrawal is voided if the earplugs have been unsealed or used.

    • Days 15-100: After 14 days, our 100-day guarantee applies. Items must be unopened and unused, and the standard $19.95 restocking fee and return shipping costs will apply.

  • Australia & New Zealand: Under the Australian Consumer Law and NZ Consumer Guarantees Act, you’re entitled to a refund or replacement for faulty or misrepresented goods. Return shipping for faulty items is free.

  • Canada: You may be entitled to remedies for defective goods under provincial consumer laws. Contact us for free return shipping if your item is faulty.

  • U.S.: While no federal cooling-off period applies to online purchases, our 100-day guarantee exceeds standard requirements. Faulty items qualify for free return shipping and replacement or refund.

Key Terms

  • Restocking Fee: A $19.95 restocking fee applies to all standard "change of mind" returns and will be deducted from your final refund amount. This fee is waived for faulty items, or where prohibited by law (e.g., EU/UK returns within the 14-day cooling-off period).

  • Return Shipping Fees: Customers are responsible for return shipping costs unless the item is faulty, damaged on arrival, or covered by regional laws (e.g., EU/UK 14-day cooling-off period). We provide prepaid labels where legally required or for faulty items.

  • Condition of Returns: Due to hygiene regulations, earplugs must be unopened and unused for non-faulty returns (except during EU/UK 14-day cooling-off period, where applicable).

  • Promotional Offers: For deals like Buy One, Get One Free, refunds are calculated based on the paid purchase price, prorated for returned items. For example, if you paid $30 for two items in a BOGO deal, returning one item yields a $15 refund.

  • Non-Refundable Orders: Orders cannot be canceled or refunded once shipped or in transit, except where required by law (e.g., EU/UK cooling-off period).

  • Lost or Stolen Orders: We are not responsible for orders lost or stolen after delivery confirmation. Please contact your courier for assistance.

  • Refund Processing: Refunds are issued to the original payment method within 7 business days of approval (or 14 days for EU/UK cooling-off returns). You’ll receive email confirmation once processed.

Damaged or Faulty Items

If your earplugs arrive damaged or are faulty, we’ll provide a free replacement or full refund (including all shipping costs, with no restocking fee). To qualify:

  • Contact support@earship.co within 14 days of delivery to report the issue.

  • Provide photos or evidence of the damage/fault.

  • We’ll send a prepaid return label (if return is needed) and process your replacement or refund within 7 business days of inspection.

How to Request a Return or Replacement

  1. Email support@earship.co or earshipteam@gmail.com with your order number, reason for return, and preferred option (partial refund, full refund, or replacement).

  2. For returns, we’ll provide an RMA number and, where applicable, a prepaid shipping label.

  3. Pack the item securely in its original packaging and ship it to the provided address.

  4. We’ll notify you once your refund or replacement is processed.

Why Choose Earship?

Our guarantee is designed to be simple, transparent, and compliant with global consumer laws. Whether you’re in the U.S., EU, UK, or beyond, we’re committed to your satisfaction with no complicated processes—just peace of mind.

For questions or assistance, reach out to support@earship.co. We’re here to help!